In the spirit of continuous improvement we welcome your feedback on TIS. To submit comments on the site or
request for assistance with your account, please utilize the link below to access our on-line Customer
Support Email Form. This form generates an email directed to our Customer Support Center. Be sure to complete
all of the fields on the form and note if you require a response using the radio buttons provided. Thank you.
Toyota provides direct assistance in the event you are having difficulties with your TIS account.
Customer support representatives are available at the toll-free number below to answer your questions on the
use and operation of TIS.
8:00 AM to 7:00 PM Central Time
Monday through Friday
2023 Holiday Hours:
Closed New Year's Day – Monday, January 2, 2023 (Observed)
Closed Memorial Day – Monday, May 29, 2023
Closed Independence Day – Tuesday, July 4, 2023
Closed Labor Day – Monday, September 4, 2023
Closed Thanksgiving Day – Thursday, November 23, 2023
Closed Christmas Day – Monday, December 25, 2023 (Observed)
Please note this is not a technical assistance hotline. TIS customer service representatives will not
comment on questions related to any vehicle or service operation/repair issues.
Submitting support requests or feedback using the email form or toll-free number will ensure the timeliest
response from our Customer Service Team. However if you prefer to utilize snail-mail, forward any feedback
regarding this site or your account to the address below.
Toyota Motor North America
TIS Customer Support, Mailstop W4-2C
6565 Headquarters Drive
Plano, Texas 75024
Along with your request or feedback, be sure to include your name, a complete return address, and your account
user name (if you have an existing account) on any correspondence.