Email Contacts
Email Contacts
In the spirit of continuous improvement we welcome your feedback on TIS. To submit comments on the site or request for assistance with your account, please utilize the link below to access our on-line Customer Support Email Form. This form generates an email directed to our Customer Support Center. Be sure to complete all of the fields on the form and note if you require a response using the radio buttons provided. Thank you.
>>Customer Support Request Form

Customer Support Line
Customer Support Line
Toyota provides direct assistance in the event you are having difficulties with your TIS account. Customer support representatives are available at the toll-free number below to answer your questions on the use and operation of TIS.
    8:00 AM to 7:00 PM Central Time
    Monday through Friday

    2023-2024 Holiday Hours:
    Closed Christmas Day – Monday, December 25, 2023 (Observed)
    Closed New Year's Day – Monday, January 1, 2024 (Observed)
    Closed Memorial Day – Monday, May 27, 2024
    Closed Independence Day – Thursday, July 4, 2024
    Closed Labor Day – Monday, September 2, 2024
    Closed Thanksgiving Day – Thursday, November 28, 2024
    Closed Christmas Day – Wednesday, December 25, 2024 (Observed)
Please note this is not a technical assistance hotline. TIS customer service representatives will not comment on questions related to any vehicle or service operation/repair issues.
Submitting support requests or feedback using the email form or toll-free number will ensure the timeliest response from our Customer Service Team. However if you prefer to utilize snail-mail, forward any feedback regarding this site or your account to the address below.
    Toyota Motor North America
    TIS Customer Support, Mailstop W4-2C
    6565 Headquarters Drive
    Plano, Texas 75024
Along with your request or feedback, be sure to include your name, a complete return address, and your account user name (if you have an existing account) on any correspondence.