FAQ
 
FAQ
Our Frequently Asked Questions (FAQ) page is provided to address general questions regarding TIS. Click on a question below and it will take you to the answer. As common concerns are identified, we will update the list. For additional assistance or to submit feedback to our TIS Support Team, please see the Contact Us page. Thank You!

TIS Library Questions
  1. Can I download and resale the information from the TIS library?
  2. Can I still purchase paper publications? How?
  3. Is training available on how to use the TIS library?
  4. What is available in the TIS library?
  5. What is TIS?
  6. Will I be able to print the information after it's purchased?
  7. Will I have access to all information for Lexus and Scion or only Toyota?
Subscription Questions
  1. Can I share my account?
  2. How do I subscribe?
  3. How much does a subscription cost?
  4. Is it safe to provide my credit card number and personal information?
  5. I noticed something about a TIS Test Drive Card. How do I get one of those?
Vehicle Security Professional (VSP) Questions - Keycode Subscription
  1. What is a Keycode Subscription?
  2. Where do I go to sign up for the registry or request an application packet?
  3. What hours will this service be available?
  4. How much does it cost?
  5. What vehicles are supported?
  6. I enrolled in the Keycode Subscription -- Where do I access this information?
Vehicle Security Professional (VSP) Questions - Security Professional Subscription
  1. What is a Security Professional Subscription?
  2. Where do I go to sign up for the registry or request an application packet?
  3. What hours will this service be available?
  4. How much does it cost?
  5. What vehicles are supported?
  6. What equipment is required for Immobilizer Reset?
  7. I purchased the Security Professional Subscription -- where do I access this information?
System Requirements Questions
  1. I use a MAC instead of an IBM compatible PC. Can I use the TIS site?
  2. Do you support any browsers other than Internet Explorer?
  3. What are the minimum PC/Browser requirements for TIS?
  4. What format is the information in and is a special viewer required?
Browser Questions
  1. Can I turn off my security warning messages?
  2. Is my Pop-Up Blocker compatible with TIS?
  3. TIS does not fit within my browser window - why?
 
ANSWERS:

TIS Library Answers - Return to Top of Page
  1. Can I download and resale the information from the TIS library?
    All information in this site is protected by copyright. You may only use the information, text or graphics contained in this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express written consent of Toyota Motor Sales, USA Inc.. The Toyota and Lexus names, marks and designs are registered trademarks of Toyota Motor Sales, U.S.A., Inc. The Toyota and Lexus marks and designs may not be used, downloaded, copied or distributed in any way.

  2. Can I still purchase paper publications? How?
    Yes. For information on ordering paper publications, see the Purchasing Printed Materials page.

  3. Is training available on how to use the TIS library?
    A comprehensive context sensitive help application, which covers the use and operation of TIS is available by clicking the "Help" tab in the upper right-hand corner of the TIS browser window. We also have a great overview tutorial, which is available by clicking here .

  4. What is available in the TIS library?
    TIS contains all of the product support information necessary to maintain, diagnose, and repair vehicles manufactured by Toyota and marketed in North America. As a general rule, model coverage begins with the 1990 model year with some information, like Technical Service Bulletins, available back to 1987. New information is added to TIS when it becomes available. These pages contain graphical summaries of all available TIS content.
    Lexus TIS Library
    Scion TIS Library
    Toyota TIS Library

  5. What is TIS?
    The Technical Information System or TIS is your service support source for all Toyota produced vehicles marketed in North America. You can search our on-line library for specific text across vehicle models and years, as well as publication types.

  6. Will I be able to print the information after it's purchased?
    Yes. But don't forget all information in this site is protected by copyright. You may only use the information, text or graphics contained in this site for your personal use and may not reproduce, adapt or publish it, in whole or in part, for any purpose without the express written consent of Toyota Motor Sales, USA Inc..

  7. Will I have access to all information for Lexus and Scion or only Toyota?
    One subscription will allow you access to all available Lexus, Toyota, and Scion library information. Your personalized login allows you to choose your default brand preference, but you may switch this at any time by clicking on the My Account tab in the top right TIS browser window. Most of the TIS content also provides the ability to review all brands -- even without switching your default preferred division.
Subscription Answers - Return to Top of Page
  1. Can I share my account?
    No. The subscription terms are per individual - it is not a site license subscription. TIS prevents one User Name/Password combination to login at the same time. TIS will automatically logout a user the moment a second user shares the same User Name/Password combination to login.

  2. How do I subscribe?
    Access to TIS is available on a subscription basis. Multiple subscription types and terms are available to match your needs, and when you are ready to activate a new account just click the subscribe button from the home page.

  3. How much does a subscription cost?
    Subscription access to TIS is offered in 2 day, monthly, or yearly intervals following the rate schedule noted below.

    Subscription Type
    Standard
    Professional
    Diagnostic
    Security
    Professional
    Keycode
    2 Day
    $25
    $70
    $70
    NA
    Monthly
    $95
    NA
    NA
    NA
    Yearly
    $505
    $1360
    $1360
    $20 US Per
    Transaction
    NOTE: All subscriptions expire at midnight, Pacific Time on the last day of your term. This means a two-day subscription may actually provide greater than 48 hours of usable access.

  4. Is it safe to provide my credit card number and personal information?
    Your privacy is very important to Toyota. Toyota maintains your credit/debit card data only until your payment has been processed completely, unless you specifically authorize us to store this information on your behalf for future purchases. If you later determine that you do not want this information retained please submit this request directly to the TIS Customer Support Center. We may also use your contact information to communicate directly with you in response to correspondence, to confirm transactions, to send renewal notices, confirm account information changes, and to notify you of web site changes or scheduled maintenance outages that may affect your access to certain parts of the site. All Personally Identifiable Information is collected and stored by Toyota in a manner appropriate to the nature of the data. The information you provide is also used by Toyota to improve the services we provide you. It is never provided to any other company for that company's independent use. Toyota will never sell your personal information to any other company. Also, be sure to note other comments regarding use of information on specific pages within the site. Notwithstanding the foregoing, Toyota shares user information from time to time with affiliates and business partners such as its authorized Dealer body in order to provide consistent service, support and marketing to its existing and prospective customers. Finally, Toyota may disclose Personally Identifiable Information in response to legal process or, when we believe in good faith that the law requires it, for example, in response to court order, subpoena, or a law enforcement agency's request.

  5. I noticed something about a TIS Test Drive Card. How do I get one of those?
    Some organizations purchase TIS Test Drive Cards so they can provide free subscriptions to participants at events, conferences, or through promotions on their own websites. TIS customer service representatives do not have access to these cards and cannot provide them to users that request them. If you are wanting to try out TIS before you purchase an extended subscription, we have low cost 2 day subscription rates available.

Vehicle Security Professional (VSP) Answers - Keycode Subscription - Return to Top of Page
  1. What is a Keycode Subscription?
    A Keycode subscription gives pre-approved locksmiths and technicians a system for accessing keycode only information.
    You must have a valid LSID and Passcode available from the NASTF Vehicle Security Professional Registry before enrolling in the Keycode subscription.

  2. Where do I go to sign up for the registry or request an application packet?
    Click here for more information about inclusion into the NASTF Vehicle Security Professional Registry.

  3. What hours will this service be available?
    Access to key codes will be available 24 hours a day, 365 days a year, with the exception of scheduled website maintenance.

  4. How much does it cost?
    The Keycode subscription is offered in yearly intervals at no cost. Key codes are not included and must be purchased seperately on a per transaction basis at a cost of $20 USD per transaction.
    NOTE: All subscriptions expire at midnight, Pacific Time on the last day of your term.

  5. What vehicles are supported?
    Keycode information is only available for vehicles marketed and sold in the USA and Mexico.
    Key Codes are available for model years 1989 to current.

  6. I enrolled in the Keycode Subscription -- Where do I access this information?
    Login to TIS then select tabs TIS>Diagnostics>Security. Continue by logging into the Secure Data Release area by entering your LSID and Passcode.

Vehicle Security Professional (VSP) Answers - Security Professional Subscription - Return to Top of Page
  1. What is a Security Professional Subscription?
    The Security Professional subscription gives pre-approved locksmiths and technicians a system for access to vehicle security information. It allows aftermarket service providers to support customer security system needs without undermining the integrity and basic purpose of the vehicle security systems.
    You must have a valid LSID and Passcode available from the NASTF Vehicle Security Professional Registry before subscribing as a Security Professional.

  2. Where do I go to sign up for the registry or request an application packet?
    Click here for more information about inclusion into the NASTF Vehicle Security Professional Registry.

  3. What hours will this service be available?
    Access to Key Codes and Immobilizer Reset will be available 24 hours a day, 365 days a year, with the exception of scheduled website maintenance.

  4. How much does it cost?
    Security Professional subscription access to TIS is offered in 2 day or yearly intervals following the rate schedule noted below.
    2 Day $70 US
    Yearly $1360 US
    NOTE: All subscriptions expire at midnight, Pacific Time on the last day of your term. This means a two-day subscription may actually provide greater than 48 hours of usable access.

  5. What vehicles are supported?
    Vehicle security information is only available for vehicles marketed and sold in the USA.
    Key Codes are available for model years 1989 to current.
    Immobilizer and Smart Code Reset Passcodes are available for all vehicles which support immobilizer reset.

  6. What equipment is required for Immobilizer Reset?
    The Immobilizer Reset procedure is performed using the appropriate Toyota / Lexus factory scantool. TIS techstream supports all vehicles 1989 to current model year vehicles. The Diagnostic Tester / Mastertech platform offers support on 1989 to 2007 model year vehicles. Click here for additional information including ordering information and for a demonstration of TIS techstream.

  7. I purchased the Security Professional Subscription -- where do I access this information?
    Login to TIS then select tabs TIS>Diagnostics>Security. Continue by logging into the Secure Data Release area by entering your LSID and Passcode.

System Requirements Answers - Return to Top of Page
  1. I use a MAC instead of an IBM compatible PC. Can I use the All New TIS site?
    No, unfortunately we still have some challenges to overcome with the plug-ins required for TIS working properly on a MAC. At this time, we have to keep our system requirements to IBM compatible PCs only. We are working to resolve this issue as soon as possible.

  2. Do you support any browsers other than Internet Explorer?
    We are working out some final details with Firefox configuration and performance, but at this time we are still unable to announce complete support. We should be able to provide more details soon. Other browsers, including the new Safari browser, are undergoing compatibility testing but we have no current plan to release official support at this time.

  3. What are the minimum PC/Browser requirements for TIS?
    Please see our System Requirements page.

  4. What format is the information in and is a special viewer required?
    Most TIS documents are displayed in Adobe PDF format and require the Adobe Acrobat Reader Version 7.0 or later to be installed for viewing. If two Acrobat viewers are installed at the same time (such as version 6.x and 7.x), the viewer may open but show a blank page. Solution: uninstall previous versions and install Adobe PDF Reader 7.0 or later.


Browser Answers - Return to Top of Page
  1. Can I turn off my security warning messages?
    It is important to note that certain pages within TIS are secure (or https://) to protect your account information and other library content pages are not secure to improve performance. Some browsers will detect changes from a secure mode to not secure mode and may display the security warning message. Follow these steps to turn off the security warning message in the Internet Explorer Browser:
    From the Internet Explorer Browser Menu Bar, Click on View or Tools depending upon version, and Click on 'Internet Options'. A window will open, then click on the 'Advanced' Tab. Now scroll down to 'Security'. Uncheck the box under 'Security' to Warn if changing between secure and not secure mode.

  2. Is my Pop-Up Blocker compatible with TIS?
    Many documents within TIS open in a new browser window for viewing. Pop-Up Blockers may block TIS from launching a new browser window. In order to view documents, turn off the Pop-Up Blocker for our site or change the Pop-Up Blocker settings/preferences.

  3. TIS does not fit within my browser window - why?
    TIS is optimized for 1024x768 resolution. TIS will automatically launch the correct site based on your monitor resolution. If your hardware can support it, we recommend changing your Desktop Properties Screen Area to use 1024x768 resolution. Right click on your Desktop and choose Properties, click on the Settings Tab, and adjust the screen resolution, then click OK to save the changes.
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