Toyota values your business and endeavors to provide a helpful and pleasant customer experience. This Site provides access to certain content based on a subscription pricing method.

Subscription creation for the Site is handled by Snap-On, not Toyota. The subscription process is subject to Snap-On’s terms and conditions and privacy policy. Toyota is not responsible for your transaction with Snap-On, except to ensure your account will be properly created once you have paid in full. Toyota receives your name and contact information from Snap-On after you submit payment, but does not handle or have access to your financial information.

In the unfortunate event that you desire a refund or credit please note the following Toyota policies apply:

• 2 Day subscriptions are non-refundable
• Monthly and yearly subscriptions may be refunded at Toyota's discretion
• The amount of any refund or credit will be reduced by the total value of the subscription period divided by the value of the total number of days remaining in the customer's current subscription.
• Refunds will not be granted after the expiration date of the original paid subscription.

For concerns related to account access or operation please contact the TIS Customer Support Line.